" JIIT Noida ranked 54th in the Engineering Category and 81st in the university category in the all India Ranking 2017 by NIRF, MHRD"

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  • Dr. Santoshi Sengupta
Assistant Professor (Senior Grade)
santoshi.sen@jiit.ac.in

Education

  • Post-Doctoral Research Fellow (2011-2012) from Universitat Pompeu Fabra, Barcelona, Spain.
  • Ph.D (2011) from Jaypee Institute of Information Technology, Noida.
  • Masters of Business Administration (2003) from Dayalbagh Educational Institute, Agra.
  • Bachelors of Business Management (2002) from Dayalbagh Educational Institute, Agra

Biography

  • Received ‘Convocatoria Alianza 4 Universidades’ Post-Doctoral Fellowship from Universitat Pompeu Fabra, Barcelona, Spain (2011-2012)
  • More than 12 years of teaching and research experience of various Business Management courses at graduate, post graduate and Ph. D level
  • Trainer, Change-Facilitator in the areas of upksilling students for placements, team-building, and effective self management
  • Professional Speaker on the topics of Communication and Presentation, Well-being, Group Dynamics
  • Professional Member of All India Management Association, Delhi Management Association and Indian Academy of Management

Publications

International Journals

  • Sengupta, S., and Gupta, A. (2011), “Exploring the dimensions of employee attrition in Indian BPOs”, International Journal of Human Resource Management, 23(6), pp. 1259-1288. (Category A, Scopus Indexed Journal)
  • Sengupta, S.,Dev, S. (2013), "What makes employees stay? Exploring the dimensions in context of Urban-centric Business Process Outsourcing Industry in India”, Strategic Outsourcing: an International Journal, 6(3), pp. 695-704.(Category B, Scopus Indexed Journal)
  • Sengupta, S. (2011) “An exploratory study on job and demographic attributes affecting employee satisfaction in the Indian BPO industry”, Strategic Outsourcing: An International Journal, 3(3), pp. 248 – 273. (Category B, Scopus Indexed Journal)
  • Sharma, A., Sengupta, S., Gupta, A. (2011), “Exploring the risk dimensions of the Indian software industry”, Project Management Journal, 42(5), pp. 78-91. (Category B, Scopus Indexed)
  • Dev, S. and Sengupta, S. (2017, In Press), “The Impact of Work Culture on Employee Satisfaction – Empirical Evidence from the Indian Banking Sector”, International Journal of Human Resources Development and Management (Category C, Scopus Indexed Journal)
  • Singh, A., Sengupta, S., & Sharma, S. (In Press). “Towards a Better Understanding of the Relationship Between Authentic Leadership and Its Positive Outcomes: A Theoretical Framework”International Journal of Innovation and Technology Management, (Category C, Scopus Indexed Journal)
  • Singh N.,Sengupta,S., Dev, S. (2017), “Toxicity in Leadership: Exploring its dimensions in the Indian context”,International Journal of Management Practice, 10(2), 109-130. DOI: 10.1504/IJMP.2017.083078 (Scopus Indexed Journal)
  • Singh, A., Sengupta, S., & Sharma, S. (2016). “Empathy and Mindfulness: Potential Antecedents to Authentic Leadership”International Journal of Human Capital and Information Technology Professionals, 7(4), 1-14. doi:10.4018/IJHCITP.2016100101(Scopus Indexed Journal)
  • Sengupta, S.,Sharma, A. (2013), “Exploring Critical Quality Factors in Engineering Education: A Students’ Perspective”, International Journal of Management & Information Technology, 6(1), pp. 695-704. (Scopus Indexed Journal)
  • Sengupta, S. (2012), “Analyzing retention dimensions with respect to different demographic profiles of employees: A study of BPO employees in India", International Journal of Technology and Management, 5(2), pp. 181-191. (Scopus Indexed Journal)
  • Sengupta, S.and Paul, A. (2017), “Overview of HR Perspectives in the Gold Rush of M- Commerce MSME Start-Ups in India: Special Reference to the People Engaged in Delivery Domain of Goods and Services”, International Journal of Engineering Technology, Management and Applied Sciences, 5(6), 656-662, ISSN 2349-4476
  • Sengupta, S.and Bhattacharjee, S. (2017), “Managing People Complexity: Building on a Conceptual Framework for Team Engagement”, International Journal of Engineering Technology, Management and Applied Sciences, 5(5), 496-502, ISSN 2349-4476
  • Sharma, A., Sengupta, S., Bnga, S., (2016), “The impact of job resources and personal resources on Work Engagement: A comprehensive study of the Indian Shipping Industry”, International Journal in Management and Social Science, 4(3), 246-256,  ISSN: 2321-1784
  • Dev, S., and Sengupta, S. (2014) “Demographic Attributes and Employee Satisfaction in Banks in India”, International Journal of Research & Development in Technology and Management Science –Kailash, 21(1), ISBN - 978-1-63102-445-0.
  • Dev. S.,Sengupta, S. (2014), “An Exploratory Study on Employee Satisfaction: A Comparison between Public Sector and Private Sector Banks in India,” International Journal of Multidisciplinary Research Academy, 4(1), pp. 343-360. Online ISSN : 2249-0558
  • Sengupta, S. (2013), “Team Leaders: Instrumental in retaining employees - An Empirical Study done on BPO Firms", International Journal of Advanced Research in Management and Social Sciences, (ISSN: 2278-6236), 2(5), pp. 127-153.
  • Sengupta, S., Gupta, A. (2011), “Application of Herzberg’s theory in the BPO industry: Identification of Hygiene Factors and Motivators”, IMS Manthan: International Journal of Innovation, 6(1), pp. 101-106.
  • Dev, S., Sengupta, S. and Gupta, A. (2010), “Customer Satisfaction in Indian Banking: A Comparison among Public sector, Private sector and Foreign banks”, International Journal of Retailing and Marketing, 1, pp. 23-28.
  • Sengupta, S., Gupta, A., Sandhir, V. (2010) “Relationship among selected demographic factors and employee satisfaction level in Indian BPOs”, Technia Journal of Management Studies, 5(1), pp. 69-74.
  • Gupta. A., Sengupta. S., and Aggarwal. M. (2009), “Critical analysis of success factors of Indian telecom service providers”, World Academy of Science, Engineering and Technology, 58(1), pp. 1483-1495.
  • Sengupta, S., and Gupta, A. (2008) “Vicious Circle of Attrition in BPOs”, ICFAI Journal of Organizational Behaviour, 8(2), ISSN NO. 0972-687X, pp.57-66. (Ebsco and Proquest indexed)

National journals

  • Sengupta, S., Gupta, A., Sandhir, V. (2010) “Relationship among selected demographic factors and employee satisfaction level in Indian BPOs”, Technia Journal of Management Studies, Vol. 5, No.1, pp. 69-74.
  • Sengupta, S., and Gupta, A. (2008) “Vicious Circle of Attrition in BPOs”, ICFAI Journal of Organizational Behaviour, Vol. 8, No. 2, ISSN NO. 0972-687X, pp.57-66.

Conference Proceedings

  • Sengupta, S.(2015), “Utilizing Team’s Emotional Intelligence: The mediating role of Team Interaction in enhancing Team Performance”, 2015 IMRA-IIMB International Conference “Inclusive Growth & Profits with Purpose: New Management Paradigm” at IIM Bangalore, pp.  402-403, 16-18 December, 2015
  • Sengupta, S.(2015), “Drivers of firm performance and the mediating role of HR capability  – A conceptual paper”, 4th Biennial Indian Academy of Management on Managing in the Indian Institutional Context, at IIM-Lucknow, Noida campus, pp. 32, 11-13 December 2015.
  • Singh, A., Sengupta, S., Sharma, S. (2015), “Empathy and Mindfulness: Potential Antecedents to Authentic Leadership”,International Conference on Advances in Management and Technology in a global world (ICAMT-15),organized by Jaypee Business School in association with University of Nebraska, Omaha,December 18-20, 2015
  • Sharma, A., Sengupta, S., Bnga, S.(2015), “The impact of job resources and personal resources on Work Engagement: A comprehensive study of the Indian Shipping Industry”, International Conference on Advances in Management and Technology in a global world (ICAMT-15), organized by Jaypee Business School in association with University of Nebraska, Omaha, December 18-20, 2015
  • Singh, N., Sengupta, S., Dev, S. (2015), “Toxicity in Leadership: Exploring its dimensions in the Indian context”, International Conference on Advances in Management and Technology in a global world (ICAMT-15) December 18-20, 2015, organized by Jaypee Business School in association with University of Nebraska, Omaha
  • Singh, N., Sengupta, S., Dev, S. (2015), “Comparison of perceived dimensions of toxicity in a leader with respect to age, gender and education of subordinates: An empirical study of the Indian IT industry”, International Conference on 'Research and Business Sustainability', organized by IIT Roorkee - Greater NOIDA Campus, 4th— 6th December, 2015
  • Sharma, A., Sengupta, S., Dev, S.(2015), “Does Work Engagement vary with demographic factors”, International Conference on 'Research and Business Sustainability' organized by IIT Roorkee in collaboration with Sheffield Business School, , held at IIT-Roorkee, Greater Noida Campus, 4th— 6th December, 2015
  • Sharma, A., Sengupta, S., & Banga, S. (2014), “The moderating role of Affect between Work Engagement and Psychological Well-being: A Conceptual Framework”, Values, Mindset, Gender and Strategy: A need for re-positioning SHRM, Faculty of Management Studies Amity University, pp. 98-103, May 2014.
  • Sharma, A., Sengupta, S.,& Banga, S. (2014), “A Conceptual Framework for developing human resource through Work Engagement and Psychological Well-being”, 2nd International Conference on Technological and Management Advances in the New age Economy: an Industry Perspective, at Mangalmay Institutions, pp. 2,March 2014.
  • Sengupta, S.(2013), “The crippling effect of diversity of emotional intelligence on team performance and the moderating role of a leader in managing emotions”, 3rd Biennial conference on Rethinking Management Theory and Practice in the Present Indian Economic Context, organized by Indian Academy of Management at Indian Institute of Management, Ahmadabad, pp. 26, December  2013.
  • Sengupta, S.(2013), “Enhancing satisfaction with life through psychological well-being and work engagement: Implications for employees in today’s borderless world”,4thNational Conference on Emerging Challenges for Business in a Borderless World, Vishwakarma Institute of Management, pp. 262-270. February 2013.
  • Sengupta, S.(2013), “Trust in Team Leader and Employees’ Psychological Well-Being instrumental in Employee Retention: An empirical study done on the BPO industry in India”, 6th International Conference on Innovative Ways of Managing Business in the Post Globalized Era, Bharatiya Vidyapeeth Institute of Management Research, pp. 34-35. February 2013.
  • Sengupta, S. (2011), “Evolution of Sustainability in Management Education”, International Conference on Globalizing Management Education, ITSIM, Greater Noida, pp. 121-124.
  • Sengupta, S., and Gupta, A. (2010), “Application of Herzberg’s Theory in BPO Industry: An empirical study on a BPO firm”, 2nd International Conference on Innovative Practices in Management and Information Technology for Excellence, MAIMT, Jagadhri, pp. 54.
  • Sengupta. S., Gupta. A. (2007), “Causal agents of high attrition in Indian BPOs” Anvesh ’07-National Conference organized by Nirma Institute of Management, Ahmedabad, pp. 25.

Chapters in Book

  • Sengupta, S. (2011), “Comparison of employee satisfaction dimensions across various demographic characteristics in the BPO industry" in Enhancing Organizational Growth Through Innovation and Creativity- Issues, Opportunities and Challenges, Excel publishers, pp. 121-124.
  • Sengupta, S., and Gupta, A., (2010), “Gold Rush of Indian BPOs in the 21st century: Changing Trends and Challenges”, Service Management Editors: Raj Kumar, Adarsh Kumar Aggarwal. pp: 241-247.
  • Sengupta, S., Gupta, A. (2008), “Vicious Circle of Attrition in the BPO Industry”, in IUP Series (reference book) on Voice Based BPOs: HRM Practices, by Arpita Dasgupta, ISBN: 978-81-314-1597-9.

Conference, Seminars and Workshops attended

  • International Conference on Advancement in Engineering, Applied Science and Management (ICAEASM-2017) at Centre for Development of Advanced Computing, Juhu, Mumbai, Maharashtra (India) on 18th June 2017.
  • International Conference on New Frontiers of Engineering, Science, Management and Humanities (ICNFESMH-2017) organized by National Institute of Technical Teachers Training & Research (NITTTR), Chandigarh, India (MHRD, Govt. of India) on May 21, 2017
  • 3rd Biennial conference on Rethinking Management Theory and Practice in the Present Indian Economic Context, by Indian Academy of Management at Indian Institute of Management, Ahmadabad, from December 12-14, 2013.
  • 4th National Conference on Emerging Challenges for Business in a Borderless World, at Vishwakarma Institute of Management, Pune, on February 22-24, 2013.
  • 6th International Conference on Innovative Ways of Managing Business in the Post Globalized Era at Bharatiya Vidyapeeth Institute of Management Research, New Delhi, on February 2-3, 2013.
  • International Conference on Emerging Trends in Technology and Management organized by Cyber Times, at India International Centre, New Delhi on December 22, 2012.
  • International Conference on “Globalizing Management Education”, organized by ITS Institute of Management, Greater Noida, India on February 5-6, 2011.
  • International Conference on “Innovative Practices in Management and Information Technology for Excellence”, organized by Maharaja Agrasen Institute of Management Technology, Jagadhari, India. (May 2010)
  • International Conference on “Business, Economics, Finance and Management Sciences”, organized by World Academy of Science, Engineering and Technology, in Venice, Italy, from October 28- 30, 2009.
  • International Conference on “Doing Business in India”, organized by Institute of Finance and International Management Business School, Bangalore, India, on December 18-19, 2008.
  • International Conference on “Leadership for a Sustainable Future” organized by Jaypee Institute of Information Technology University, Noida, India. (March 2007)
  • International Conference on “Unleashing Entrepreneurship in India” organized by TIE; The Indus Entrepreneurs in New Delhi, India. (December 2005)
  • National Conference on “Service Management”, Maharaja Agrasen Institute of Management and Technology, Jagadhri, India. (May 2009)
  • National Conference “Anvesh ‘07” organized by Nirma Institute of Management, Ahmedabad, India. (April 2007)
  • National Conference on “Global Issues in Higher & Technical Education” organized by Jaypee Institute of Information Technology, Noida, India. (March 2005)
  • Workshop on “Interpretive traditions and doing management research in India“ at Indian Institute of Management, Ahmedabad (December 2013)
  • Workshop on “Research Skills for the future” by Prof. Debiprasad Dash at Indian institute of Management, Ahmedabad (December 2013)
  • National Seminar on Women Empowerment and Social Development, Golden Jubilee Initiative organized by Bharati Vidyapeeth Deemed University, at India Habitat Centre, New Delhi. (July 2013)
  • Regional Seminar on “Entrepreneurial Development” organized by JIIT, Noida (October 2010)
  • 15-day Faculty Development Workshop on “Statistical Data Analysis using SPSS Software” organized by JIIT, Noida (June 2010)
  • One week Workshop on “Research Methods & Data Analyses using SPSS”, organized by Apeejay School of Management, New Delhi (May 2009)
  • 2-day Faculty Development Workshop on “Problem–based Learning” at JUIT Campus, Waknaghat (HP) conducted by Workshop Facilitators Dr. George H. Watson and Dr. Mark A. Serva, University of Delaware, USA (March 2007)
  • A media talk on “Unleashing Entrepreneurship in India” organized by TIE, The Indus Entrepreneurs in New Delhi. Key Speakers: Bill Gates and Narayan Murthy (December 2005)