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  • Dr. Swati Sharma
Assistant Professor (Senior Grade)


PhD(Management), MBA


Dr. Swati Sharma has 7 years of corporate experience and 11 years of teaching experience with undergraduate and post graduate students of Management


  1. A. Singh, S. Sengupta, S. Sharma., “Empathy and Mindfulness: Potential Antecedents to Authentic Leadership”, International Journal of Human Capital and Information Technology Professionals Volume 7, Issue 4, October 2016. (Indexed in Scopus)

  2. Sharma,S.(2014),Acceptance and embracing new teaching technologies in management education, Excel international journal of multidisciplinary management studies Vol.4, Issue 11, November 2014 ISSN: 2249-8834, Impact Factor3.89

  3. Sharma,S.(2014),Impact of cultural orientation on service quality dimensions,GE- International Journal of Management Research (GE-IJMR),Volume -2, Issue -8 (August 2014) IF-3.142 ISSN: (2321-1709), Impact Factor 3.142.

  4. Sharma.S. Yaj Medury, Gupta.A “Influnce of culture on service recovery expectations”, Indian stream research journal, pp 45-55, ISSN:2230-78-50,volume 2 Issue 9, Oct 2012. {Indexed in EBESCO.USA}{Impact Factor 0.2150}.
  5. Sharma.S., Yaj Medury, Gupta.A “Emperical study of the attributes of good service recovery”, Golden Research Thoughts, pp. 72-77.ISSN:2231-506, Vol.1,Issue 10,April 2012.{ Indexed in EBESCO.USA}{Impact Factor 0.1870}
  6. Dev.S, Sharma..S., Gupta.A.,” A study of customer satisfaction in India’s Health care service Industry” South Asian Academic Research Journals Academicia, an International multidisciplinary research journal, pp.12-33, Volume 2, Issue 4, April 2012, ISSN:2249-7137,{Indexed in Ulrich's Periodicals Directory, ProQuest, U.S.A. Cabell's Directory of Publishing Opportunities, U.S.A}
  7. Sharma.S., Yaj Medury, Gupta.A "Satisfaction from Service Recovery in the context of Indian Hotel Industry " , VSRD International Journal of Business and Management Research, pp632-647, ISSN:2231-248X, vol.1, issue 10, December 2011
  8. Sharma. S “Corporate Social Responsibility in India : Trends & Outcomes ” Apeejay Business Review, A Journal for Strategic decision makers Vol. 10, No. 1 & 2, pp 49 - 53 January - December 2009 ISSN: 0974 - 1798.
  9. Sharma, S. and Gupta, A. (2009), “Service Marketing: Heterogeneity, A competitive asset or a stumbling block”, Compendium of selected national papers in Management Practices beyond Recession; Theme: Marketing, Vol. IV, Perfect Publication Private Ltd, pp. 23-26.
  10. Sharma, S., Yaj Medury, Gupta.AExploring the Attributes of Good Service Recovery”, National Conference on Marketing of Services in global Scenario: Issues and challenges, School of Management, Gautam Buddha University, Greater Noida.
  11. Sharma.S.Gupta.A "An analysis of satisfaction with complaint handling in service", International Journal of Retaining and Marketing, pp31-45, ISSn:0976-318X, October 2010.
  12. Sharma, S. and Gupta, A. (2010), “Dynamics of Service Marketing and Innovative Practices”, International Conference on Innovative Practices in Management and Information Technology for Excellence, MAIMT, Jagadhri, pp. 33

Book Chapters

  1. Sharma, S (2014) Is the world really Flat, Selected Caselets in Management, Edited book by Prof Mukesh Chaturvedi and Surabhi Singh IMS Publishing House, Noida Noida pp 36-37
  2. Sharma, S.,and Gupta, A., “Leadership in the curricula of business schools” Service Management. .Edited by Dr. Raj Kumar and Adarsh Agarwal. Excel India Publishers , ISBN978-93-80697-00-0,pp198-202,2010.
  3. Sharma. S and Gupta. A. “Service Marketing; Heterogeneity Competitive Asset or a Stumbling block”, Compendium of selected national papers, management Practices Beyond Recession. Theme: Marketing Volume iv. Perfect publication private limited. Pp 23-26, 2009.
  4. Sharma, S and Aggarwal P. Tappping and Untapped: The Bottom of the Pyramid, Scope and Challenges of Rural Marketing in India. Edited by Sumesh Raizada and Vishal Publishing house, pp 222-233, 2010 ISBN:978-81-7446-842-0

Conference Proceedings

  1. S. Sharma, and P. Agarwal, “ERP in student information management system : a case study of Raisoni group of institutions”, International Conference in Management Science and Arts, Gurukul Kangri University Haridwar, 2008.
  2. S. Sharma, “Soft skills in flat world”, International Conference on Soft Skills Development Strategies: Corporate and Academia Perspectives, Birla Institute of Technology and Science, Pilani, Rajasthan 2008.
  3. S. Sharma, and P. Agarwal, “Impact of online education on traditional campus based education - a learner’s perception” International Conference on Managing Global Business Competition: Worlds Best Practice, Mohan Lal Sukhadia University Udaipur, 2008.
  4. Sharma, S. and Gupta, A., Winning Mantras for Marketing in current times “Service Recovery and Service Management Perspectives”, Vth National Conference on Marketing:, Ghaziabad, Institute of Technology and Science Ghaziabad. ISBN 13:978-0230-32920-1, pp.172-189, 19-20th February 2010.

Workshop Attended

  1. Women Empowerment and Social Development ,Golden Jubilee Initiative organized by Bharati Vidyapeeth Deemed University, held on 18th July 2013 India Habitat Centre, New Delhi.
  2. Participated in the International Author Workshop conducted by Springer and Edanz along with IGNOU, New Delhi “How to Write for and Get Published in Journals and Publish Manuscripts”25th Jan 2013

Faculty Development Program

  1. Participated in 8 days program in "Appreciating Business Culture in China" at Jiangsu University, China.2008.
  2. Participated in 5 days training Program on "Case Methodology," at Asian Institute of Manila, Philippines.2008.
  3. Participated in faculty development program on “Statistical Data Analysis using SPSS Software for five days from 7-11 June 2010 organized by JIIT Noida
  4. Participated in faculty development program on “Advanced Data Analysis through Data Analysis Software” Organized by ITS and AICTE, for 12 days from 14th -26th June 2010.
  5. Successfully completed the “Six Sigma Yellow Belt” (with a project work) conducted by ASEAN institute of quality management in May 2007.
  6. Participated in faculty development program on “converting creative academics into intellectual property”.
  7. Training on communication skills and effectiveness.


  1. Visited University of Mauritius, Mauritius and International University of Vienna for content development.
  2. Designed and Introduced the following Elective courses for JIIT students
    • Managing and Marketing of Technology
    • Technology and Culture